Refund policy

Here’s a polished version of your return policy, reworked to reflect what’s standard and reasonable for clothing retailers:

Return & Exchange Policy

We want you to love your purchase! If for any reason you’re not satisfied, we offer returns and exchanges within 30 days of delivery.

Eligibility

To be eligible for a return or exchange:

  • Items must be unworn, unwashed, and in the same condition you received them.

  • Original tags must be attached.

  • Items must be returned in their original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

Items that show signs of wear, alteration, or damage not caused by us will not be accepted.

How to Start a Return

To request a return, please contact us at sunnrootinc@gmail.com. Once your request is approved, we’ll provide detailed instructions and a return shipping label.

Items sent back without prior approval will not be accepted.

Exchanges

Need a different size or color? The quickest way is to return your item for a refund and place a new order once your return is approved.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or exchanged:

  • Sale items and gift cards

  • Undergarments, bodysuits, or swimwear

  • Customized or personalized items

If you have any questions about a specific item, feel free to reach out before purchasing.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us right away at sunnrootinc@gmail.com so we can make it right.

Refunds

Once your return is received and inspected, we’ll notify you of the approval. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note: It may take additional time for your bank or credit card company to post the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us.

EU Customers

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of delivery, for any reason. Items must still meet the return eligibility requirements listed above.

Would you like me to also draft a shorter, customer-friendly version for your website product pages or checkout page (something less formal and more digestible for shoppers)?